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What is BPM?

Business optimization is a continuous task of every organization. An unavoidable step on this path is the optimization of business process management, which is accompanied by their digitalization and automation.

Quality Business Process Management (BPM) or business process management means the combination of business and technical knowledge, i.e. the use of BPM software tools that facilitate the design, modeling, application and measurement of processes and business rules to simplify processes involving human interaction and/or multiple business application or system.

What does business processes management involve?

Business process modeling

The process of applying BPMN (Business Process Modeling and Notation) standard and its application in the business and IT domain to describe business processes and their relationships.

Business process redesign

The process of iterative analysis and redesign of business processes, systems and company structures in order to increase efficiency.

Business process automation

Use technology to perform repetitive tasks or processes in a job where manual labor can be accelerated, facilitated or completely replaced. Automation is implemented to reduce costs, increase efficiency and simplify processes.

Analysis and reporting

Reports and analysis in a business process management solution help companies improve existing processes, identify critical points and identify parts of the process where additional optimizations can be accomplished. A quality system for analysis and reporting of business processes is a key tool for informing the management on the values of the introduction of the BPM system.

Processes in which BPM achieves the highest ROI

We can say that today the application of BPM solutions is so widespread that there is almost no industry or department of the company that has not been affected by its functioning, achieving significant savings of time and money. From the financial industry, through production to the public sector, and from the finance department, through human resources to sales and marketing.

However, there are several processes that are part of every organization and achieve the highest ROI:

procurement process management

contract management

hiring new employees

payable account management

receivable account management

travel order management

product process management (insurance, loans, etc.)

project or development management

Key benefits of BPM

Regardless of which processes, departments or industries are involved, with the implementation of BPM solutions, saving time and money, you definitely get:

  • simpler monitoring of the task processing process,
  • reduction of costs, as well as the probability of oversights or lapses,
  • increased reliability,
  • compliance with various regulatory and legal regulations,
  • increased efficiency and agility,
  • employee and user satisfaction.
BPM benefits
BPM organisational key tool

BPM tool – the key to consistency, compliance and agility of your organization

Users of BPM tools are employees in all spheres of the organization, from analysts and project organizational units for documenting the processes themselves (AS IS vs TO BE) to informatics and IT systems for their execution. But more importantly, it is a tool that benefits all employees. Knowing exactly the steps of each individual process, the information is of great value to any organization. With well-organized processes, you achieve operational agility and efficiency, more easily establish compliance with regulations and ensure consistency, and the larger the organization, the more geographically dispersed and culturally diverse all these values gain additional significance.

Numerous possibilities without the need for coding

Modern BPM tools are focused on using as little code as possible so that even people with less technical knowledge can use it. All functionalities are available through visual modeling and process design, and most of them include:


Process management

Designing, testing, and performing complex processes that determine interactions between employees, systems and data.


Business rules system

Creating complex sets of business rules and conditions as part of the design of the process itself or its execution.


Forms generator

Create web forms without the need to write code.



The ability to communicate, manage decisions and ideas.


Analysis and reporting

Creating standard or specific reports according to defined metrics.



Connecting to different applications and systems for the purpose of using the data contained in them or their specific functionalities, such as digital signing for instance.